About Us
Jo, Amber, Samantha, Shelley and Libby
Our customers say...
Who are we?
Between us we’ve spent more than 50 years serving the New Zealand travel industry, primarily in the wholesale arena, where we have supplied retail travel agents with great deals and sound advice for their clients. In addition, we are proud to have played key roles in establishing one of New Zealand’s most successful wholesale cruise operations.
The time came when we decided that we wanted to start our own specialist cruise company and share our knowledge and experience directly with our clients. So, after months of preparation and planning we launched in January 2013. We are now well and truly open for business!
Hotels and Flights
Cruise Connections has preferred agreements with all the major cruise lines and we offer competitive airfares to any destination with any carrier. Plus we can often offer special airfares only available if bought in conjunction with any cruise or hotel through us.
Our independence enables us to buy hotels through a number of channels, when it comes time to quote we check all of these suppliers to find the right hotel and right price for you.
We can offer any hotel you see on Expedia, and it comes with our expert kiwi advice for FREE.
Where are we?
You can find us at:
1b Roberta Avenue
Glendowie
Auckland 1071
We offer our services to all of Auckland and beyond, and we welcome people from our local areas of Glendowie, St Heliers and Eastern Bays to drop in and see us.
About Cruise Connections
Cruise Connections is one of a small select group of travel agents in New Zealand that are members of Cruiseco. Cruiseco is a consortium of cruise specialist travel agencies. As well as operating their own riverboat operation on the Mekong River in Vietnam, Cruiseco offers exclusive cruise charters in Europe and Burma, along with an exclusive series of music-themed cruises from Sydney with Royal Caribbean. Cruiseco is also the general sales agent in New Zealand for Saga Cruises. As a Cruiseco member, Cruise Connections have access to a wide range of exclusive cruise holidays and special cruise offers.
Cruise Connections is a proud member of Travel Connections. Travel Connections is TAANZ bonded and a member of the First Travel Group.
So what makes us different?
We thought long and hard about this question and figured that we could spend a lot of time telling you about the awards we have won over the years, the great service we offer, the best prices we have (including our exclusive upgrades and special offers) and of course that we know cruising better than anyone else... but, like many of you, we’ve heard all that before, and we grew up being told it’s not what you say, it’s what you do and the way that you do it that’s really important!
So, we thought we’d just get down to what really matters and that’s not about what we think of ourselves, but more importantly what we do and what you think of it that counts.
We therefore have a simple philosophy we live by, which is to create a better experience for you before, during and after your cruise than you’ll receive anywhere else! That’s our benchmark and that’s the difference we want you to notice each and every time you deal with us. That means that we don’t ‘watch the clock’ like big corporations so if you choose to call us in the weekend with some question or even from abroad with an amendment to your itinerary, we take it all in our stride. We see service at the very heart of everything we do. So, whether you decide to book in person, or via our website (email) or prefer to give us a call, then you will always be assured of the same great price and service. No service fees, no extras and definitely no hidden costs! We’ll also take care of your flights, accommodation and rental cars…you name it, we do it and package it all up with a nice tailor made itinerary.
Its little things like these which really matter, not sometimes, but all of the time, and as our customers have already told us, that’s what they think really makes us different!
Responsibilty
Cruise Connections is not itself an accommodation, transport, tour or cruise, provider. We act only as agent for the Suppliers (i.e. Hotels, Tour Operators and other Suppliers) who provide the various goods and/or services (i.e. Products). All bookings are subject to the terms and conditions and limitations of liability imposed by such Suppliers. Information used has been provided by Suppliers. Irrespective of any measures taken by us to ensure the information is accurate at the time or printing, Cruise Connections Ltd disclaims and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, wrong descriptions and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury however caused. Cruise Connections Ltd does not control the manner in which Products featured are provided. Cruise Connections Ltd disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, stature, restitution or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the variation of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, flood, Acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.